I’m Ian, a business transformation consultant with a career built on designing customer centric processes and driving meaningful change. My work blends strategy with execution, helping organisations simplify complexity and achieve measurable results. I began with a passion for building better systems, which evolved into expertise in operational excellence, customer experience and LEAN methodologies. Over the years, I’ve led projects across digital transformation, technology implementations, and operational redesign, guiding businesses through change while keeping the customer at the centre. I’ve worked with organisations in financial services, healthcare, government, retail, and utilities, aligning people, processes, and technology to deliver lasting impact. By focusing on clear strategy and seamless execution, I help businesses adapt, grow, and thrive in fast-changing environments.